Last updated 22/01/2026

Pharmacy Sleep Clinics (PSC) Privacy Notice

Pharmacy Sleep Clinics (“PSC”, “we”, “us”, “our”) is committed to respecting your privacy and handling your personal information responsibly and securely. This Privacy Notice explains how we collect, use, store and share personal information when you interact with PSC, including when you complete a sleep quiz, enquire about services, book an appointment, attend a clinic location, or use our website.

By using our website or services, you acknowledge that we will handle your personal information in the ways described in this Privacy Notice.

Who this Privacy Notice applies to
What personal information we collect
How we collect personal information
Why we collect and use your personal information
Who we share personal information with
Sleep quizzes and sharing information with your chosen clinic
Cookies and online tracking
How we keep your information secure
How long we keep your information
Your choices and how to manage your preferences
Access, correction and complaints
Overseas disclosures
Children’s privacy
Updates to this Privacy Notice
Contact us

1. Who this Privacy Notice applies to

This Privacy Notice applies to personal information we collect when you:

visit our website or interact with our online content
complete a PSC sleep quiz or questionnaire
submit an enquiry, request a callback, or contact our team
register for an event, promotion or information session
book, attend, or participate in services offered through PSC
select a participating pharmacy or clinic location
interact with us via phone, email, SMS or social media

For the purposes of this Privacy Notice, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. What personal information we collect

The information we collect depends on how you interact with PSC. This may include:

A. Identity and contact details

full name
email address
phone number
suburb, postcode, or preferred clinic location
other information you choose to provide

B. Sleep quiz and health-related information

If you complete a sleep quiz or questionnaire, we may collect information such as:

sleep symptoms (e.g., snoring, tiredness, daytime fatigue)
sleep habits and lifestyle factors
information relevant to sleep health screening
responses that may indicate potential sleep issues

Important: Sleep quiz responses may include health information, which can be treated as sensitive information under Australian privacy laws.

C. Appointment and service-related information

appointment requests and booking details
clinic notes or service history (where applicable)
follow-up preferences and service outcomes

D. Communications

messages you send to us (email, forms, SMS, phone enquiries)
customer support interactions
call recordings (where permitted and required for training/quality)

E. Device and website usage information

When you browse our website, we may collect:

IP address
device type and browser type
pages visited and actions taken on the website
referral links and session activity
approximate location (derived from IP address)

3. How we collect personal information

We collect personal information in a few ways:

A. Information you provide directly

For example, when you:

complete a sleep quiz
submit a form
request a callback
book an appointment
speak with a clinic team member

B. Information collected automatically

We may collect information automatically through cookies and similar technologies when you use our website.

C. Information from third parties

In some cases, we may receive information from:

participating pharmacy clinic partners
service providers who support our operations (e.g., IT, booking tools)
analytics and marketing providers (only where permitted)

4. Why we collect and use your personal information

We use personal information to support PSC services and operations, including to:

Provide PSC services

deliver sleep quizzes and provide results or next steps
respond to enquiries and requests
arrange and manage appointments
connect you with your chosen clinic location

Communicate with you

confirm bookings or appointment details
send service updates or follow-ups
answer questions and provide support

Improve and maintain our services

monitor service performance and improve user experience
review feedback and improve sleep quiz content
train staff and maintain quality standards

Marketing and updates (where permitted)

We may send information about PSC services, educational content, or offers.
You can opt out at any time (see Section 10).

Legal, compliance and safety

We may use your information to:

comply with Australian legal obligations
respond to lawful requests from regulators or authorities
protect PSC, our users, and clinic partners from fraud or misuse

5. Who we share personal information with

We may share personal information with:

A. Your chosen clinic location (Clinic Partners)

If you select a participating clinic/pharmacy location or request follow-up, we may share relevant details so they can provide services to you.

B. Service providers

We may use trusted providers to support PSC operations, such as:

website hosting and IT support
booking and appointment systems
analytics and reporting providers
communications tools (email/SMS platforms)
professional advisers (legal, accounting)

These providers are required to handle information securely and only for the services they provide to PSC.

C. Regulators or law enforcement (where required)

We may disclose information if required by law, court order, or lawful request.

D. Business changes

If PSC is involved in a restructure, merger, acquisition, or sale of assets, personal information may be shared as part of that process (with appropriate protections).

6. Sleep quizzes and sharing information with your chosen clinic

This section is important if you complete a PSC sleep quiz.

What happens when you complete a sleep quiz

When you complete a sleep quiz, we collect the information you submit (which may include health information). This helps us understand your enquiry and provide relevant next steps.

Sharing quiz results with your selected clinic

If you choose a specific pharmacy/clinic location, request a call, or ask to be contacted, we will share your quiz responses and relevant personal information with the clinic location you selected, so they can:

review your quiz results
contact you to discuss suitable next steps
provide in-clinic support or screening
help coordinate services relevant to your enquiry

What we may share

This may include:

your name and contact details
your quiz responses
your selected clinic location
your enquiry and preferred contact method

Consent

By submitting your sleep quiz and selecting a clinic location (or requesting follow-up), you consent to PSC collecting, using, and disclosing your information in this way.

Not medical advice

PSC sleep quizzes are designed for general information and screening support only. They do not provide medical advice, diagnosis, or treatment. If you have health concerns, you should speak with a qualified healthcare professional.

7. Cookies and online tracking

PSC may use cookies and similar tools to understand how people use our website and improve performance.

Cookies may help us:

keep the website working properly
remember preferences
measure traffic and improve content
understand which pages are useful

You can manage cookies through your browser settings. Blocking cookies may affect some website functions.

8. How we keep your information secure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our safeguards may include:

access controls and user permissions
secure storage systems
staff training and confidentiality expectations
monitoring and security practices

No method of transmission or storage is 100% secure, but we work to maintain appropriate protections.

9. How long we keep your information

We keep personal information only for as long as needed to:

provide PSC services
meet legal and compliance requirements
resolve disputes or respond to complaints
maintain records where reasonably necessary

When information is no longer required, we take reasonable steps to delete it or de-identify it.

10. Your choices and how to manage your preferences

Marketing messages

You can opt out of marketing emails or messages at any time by:

using the unsubscribe link in our emails, or
contacting us using the details in Section 15

Even if you opt out of marketing, we may still send important service-related communications (e.g., appointment confirmations).

Managing cookies

You can adjust cookie preferences through your browser settings.

11. Access, correction and complaints

You may request:

access to the personal information we hold about you
correction of inaccurate or outdated information

To make a request or lodge a complaint, contact us using Section 15.

We may need to verify your identity before processing your request.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Overseas disclosures

Some of our service providers (such as IT or analytics providers) may store or process information outside Australia.

Where this occurs, PSC takes reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy requirements.

13. Children’s privace

PSC services and sleep quizzes are not intended for children under 16. We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to PSC, please contact us so we can take appropriate steps.

14. Updates to this Privacy Notice

We may update this Privacy Notice from time to time. The latest version will be published on our website with the updated effective date.

15. Contact us

If you have questions about this Privacy Notice, or you would like to request access or correction, please contact us here